axleo blog
Compliance, coaching,
and call intelligence.
Insights for UK motor dealerships on FCA regulation, sales call quality, and building an audit trail that holds up.
The Phone Still Sells More Cars Than Your Website. Most Dealers Have No Idea What's Being Said on Theirs.
Phone calls convert to appointments at nearly double the rate of internet enquiries. Most UK dealerships have no systematic way of seeing what happens during those conversations.
Consumer Duty in the Car Dealership: What Your Sales Floor Must Get Right in 2026
The FCA is not coming to check your paperwork. It is coming to find out whether your customers actually understood what they signed.
What Are the UK Call Recording Laws for Car Dealerships in 2026?
Most dealer principals assume a 'calls may be recorded' message covers the legal requirements. In 2026, that message is the beginning of your obligations, not the end.
What FCA PS26/3 means for your dealership's sales calls
PS26/3 covers 12.1 million historic agreements. The conduct that created it happened on your sales floor. Here is what dealer principals need to do now.